Support
Something not working, or a question the app does not answer? Start here — then email us and a human replies.
Contact us
Email [email protected]. Include your device model and OS version if you are reporting a bug — it makes the fix a lot faster.
Using the app
- How to Use Range Up: From Floor Plan to Extender Spot in 5 Minutes
- Drawing Your Floor Plan in Range Up Without Measuring Anything
- Mapping a Multi-Floor Home in Range Up
- How to Read the Range Up Coverage Heatmap
- Before and After: Testing an Extender Spot Before You Buy One
- Starting From a Template: The Fastest Way to Map Your Home
- How to Identify Your Wall Material and Set It in Range Up
- Range Up vs Wi-Fi Analyzer Apps: Two Different Jobs
Wi-Fi problems
- Wi-Fi Is Slow in One Room Only: A Diagnostic Walkthrough
- Video Calls Keep Dropping? How to Tell If It Is Your Wi-Fi
- Gaming Lag and Wi-Fi: Latency, Jitter and Where You Sit
- Smart Home Devices Keep Dropping Off Wi-Fi
- Wi-Fi Drops When You Walk Between Rooms: Roaming Explained
- Paying for Gigabit, Getting 50 Mbps: Where the Speed Goes
- Apartment Wi-Fi Congestion: Channels, Neighbors and Noise
- Why Your Wi-Fi Gets Worse in the Evening
Subscriptions and purchases
Range Up Pro is billed through the App Store or Google Play, so refunds and cancellations are handled there:
- iPhone / iPad: Settings → your name → Subscriptions → Range Up.
- Android: Play Store → profile → Payments & subscriptions → Subscriptions → Range Up.
Restoring a purchase on a new device: open Range Up, go to the paywall and tap Restore purchases while signed in with the same store account.
Privacy and data
Floor plans and coverage simulations stay on your device. See the full privacy policy and terms of service.